How Real Service Businesses Are Using AI to Save Time, Cut Costs & Scale Faster

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In this episode of OWNR OPS Podcast, we explore how small service-based businesses can effectively utilize AI to scale faster, work smarter, and reduce costs.

Nik of Nikonomics shares how one $30M manufacturing company uses PhD-level chatbots to replace expensive consultants and automate onboarding.

I also break down how I'm using ChatGPT and Descript to build SOPs, train AI, and document field operations for Bear Claw.

Whether you’re running a local business or just curious about real AI use cases (not theory), this episode is packed with examples you can apply today.

HIGHLIGHTS:
01:35 – “Come at me bro” tweets & why they work
03:15 – The real question: who’s making money with AI?
04:50 – Use case #1: Onboarding & chatbots as in-house experts
06:45 – Use case #2: Automated HubSpot deal pipeline monitoring
09:05 – Why AI is like hiring a new employee
11:30 – Framework: SOPs, quality control, and training GPTs
13:50 – How Austin is documenting snow plow routes with GoPro + Descript
17:05 – ChatGPT as your virtual operations partner
20:30 – Creating custom GPTs for business workflows
23:15 – Descript, SOPs, and where to start
25:00 – “The fastest-growing businesses will leverage AI—period.”
28:10 – Using AI to hire your first Executive Assistant
30:15 – Mindset: Train AI now or get left behind later
32:00 – Final thoughts: Building the muscle before the inflection point

????️ Recommended Tools: ChatGPT, Descript, Limitless, OpenPhone, Jobber

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We use Jobber to manage our quoting, scheduling, & invoicing

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