AI in Zoho CRM – Part 1: Generative AI

Zoho CRM leverages Artificial Intelligence (AI) to improve decision-making across different areas of your business, from engaging customers to their overall journey. With its AI-driven assistant, Zia, Zoho CRM offers a wide array of functionalities to elevate your business processes, including generative AI, sales predictions, recommendations, automation, and more.

This series is a deep dive into Zoho CRM's extensive AI capabilities for enhanced business efficiency, so you can focus on actual selling.

In this first session, we walk you through how you can harness Zia's generative AI capabilities to quickly generate top-notch content, insights, and summaries for improved clarity and communication. Additionally, enhance your efficiency by letting Zia generate modules, workflows, and reports for you based on the details you specify.

CHAPTERS:
00:56 – Agenda
02:05 – Gen AI in Sales
03:20 – LLMs in Zoho CRM Gen AI
04:54 – What Gen AI can do
11:32 – Feature availability & roadmap
13:53 – Demo

To know more about what's in store for you in this series, register here:
https://www.zohodevelopercommunity.com/ai-in-zoho-crm-jul-2025

For more such events, visit:
https://community.zoho.com/developer/events/

If you're not part of the Zoho Community and would like to network with others and benefit from all that the community has to offer, visit our platform mentioned below. Sign in using your existing Zoho credentials or create a new account through the Sign Up form.
https://www.zohocommunity.com/


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